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Info Center > Refund Policy - Warranty & Returns
Refund & Return Policy 100% Satisfaction Guaranteed
We provide a 72 hour grace period allowing returns for the following 3 reasons.
- You receive the scale and decide it's not the one for you
- Your scale arrives damaged from shipping
- Your scale does not operate properly out of the box
To obtain a refund and to return a scale for one of the above reasons Contact Us, then send it back within 72 hours for an exchange/refund. Original and return shipping costs are non-refundable.
Scales returned because you decide it's not the one for you must be in perfect re-sellable condition in order to receive a full refund/credit. If a returned scale shows any signs of use or damage, including damage to the packaging, partial credit/refund will be issued at our sole discretion.
After 72 hours, returns of any kind are not accepted. All inquires thereafter must be directed to the manufacturer (See below).
Warranties
The majority of our scales come with extended warranties (See below). Models with warranties come with warranty cards and instructions along with the User Manuals. Procedures and requirements for sending in your scale under warranty vary with the manufacturer. Please contact the manufacturers directly with any warranty questions.
Warranty Information
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| All My-Weigh Scales:
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30 Years
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| All Salter Scales:
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10 Years
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| All Jennings Scales:
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5 Years
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| All ProScale Scales:
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5 Years
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| Tanita 1479v:
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6 Months
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Manufacturer Contact Information
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